Kenya Power stops token purchase through third parties

Kenya Power stops token purchase through third parties

By Joshua Cheloti

The Kenya Power company has asked its customers to only purchase electricity tokens through authorized channels.

In a public notice shared on its social media pages, the company says beginning this September, all purchases must be through their MPESA channels, Kenya Power banking halls across the country and via the USSD code.

The company says no other third parties are authorized to offer the services.

“We wish to inform our prepaid and postpaid customers that effective September 1, 2022, the purchase of prepaid tokens and payment of postpaid bills will only be made through the following authorized channels…” read part of the notice.

Channels that Kenya Power says are authorized include MPESA pay bill number 888880 for prepaid tokens, 88888 for postpaid electricity bills and 888899 for new connections.

The company says the customers can also purchase tokens or pay the bills using the USSD number *977#.

“Please note that no other third-party agent is authorized to offer these services on behalf of KPLC, The company will therefore not take liability for any transaction conducted through any other platform,” said Kenya Power.

Several third-party agents have been offering token purchases and payment of electricity bill services to Kenyans aside from the official channels that Kenya Power allows its customers to use.

It however remains unclear why the company has opted to stop purchases from third parties agents.

Kenya Power is a public liability company which transmits, distributes and retails electricity to customers throughout Kenya.

It manages electric metering, licensing, billing, emergency electricity service and customer relations.

In addition to electricity distribution to industry, offices, schools, hospitals, and domestic users, Kenya Power also offers optic fibre connectivity to telecommunication companies through its optical fibre cable network that runs along its high voltage power lines across the country mainly to manage the national power grid.


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