• May 27, 2024
  • Last Update May 26, 2024 7:22 PM
  • Nairobi

Tatu City holds Kenya’s Largest Call Centre

Tatu City holds Kenya’s Largest Call Centre


Saturday May 11 2024

KNA by Wangari Ndirangu

Tatu City on Friday opened up a state-of-the-art Call Centre facility that promises to revitalise the nation’s economy by creating over 10,000 jobs.

Call Centre International (CCI), Africa’s leading outsourcing firm announced the grand opening at Tatu City Call Centre that will be the largest in the country

The new five-story building inside the 5,000-acre Special Economic Zone in Tatu City, Kiambu, represents a Sh6.5 billion (USD 50 million) investment into the Kenyan BPO industry.

The state-of-the-art facility is Kenya’s largest call Centre, promising to invigorate the nation’s economy by creating over 5,000 new job opportunities in the short term.

The commissioning of the CCI Tatu City Call Centre was launched by President William Ruto who said the government is implementing new laws and policies that will facilitate growth in IT-enabled services in the country

The CCI provides Business Process Outsourcing (BPO) that supports customers around the world with both voice and digital interactions.

CCI also announced the creation of a second CCI building at Tatu City, with the commitment to double CCI Kenya’s call centre workforce to 10,000.

These roles span a spectrum of positions, from call centre agents to managerial roles, solidifying Kenya’s status as a premier hub for BPO.

Rishi Jatania, CEO of CCI Kenya, reaffirmed the company’s commitment to the region, stating, “This launch represents a significant step forward in our mission to provide top-tier BPO services while contributing to Kenya’s socio-economic development. We believe in the potential of this region and are excited to set the gold standard for BPO operations in Africa.”

Stephen Jennings, Founder & CEO of Rendeavour, the owner and developer of Tatu City said that the Call Centre makes a significant contribution to the development of the BPO industry, which is growing rapidly in our cities, and will create a million jobs for Kenyans alone in the next few years.

“With the right management, technology, international access and enabling ecosystem, Kenyan BPO workers excel on a global scale,” he added

He noted, “The USD 50 million investment in CCIs development reflects a portion of CCI Global’s USD 150 million investment in Kenya since 2016 and with a track record of investments exceeding USD 2 billion across Africa since 2006, reaffirming its dedication to driving economic empowerment on a continental scale.

Martin Roe, CEO of CCI Global, stated, “I am pleased to affirm Africa’s prominence as a top destination for call center operations, with Kenya emerging as a standout choice. Our decision to expand across Kenya reflects our profound confidence in the country’s thriving BPO industry and its capacity for sustained growth.

The launch of CCI’s Tatu City Call Centre came even as Tatu city is holding Elevate Africa Conference, a three-day event uniting industry leaders, policymakers, and stakeholders from around the world.

Themed “The Next Chapter of Innovation,” the Elevate Africa Conference serves as a pivotal platform for visionary discourse and collaboration across the BPO industry.

The call Centre which was developed by Gateway Real Estate Africa (GREA) as part of the ENEO development, will operate almost exclusively on 96 percent renewable energy developed with solar panels to be installed, natural air corridors, and self-shading walls to almost totally mitigate the Co2 emissions involved in the call centre’s energy production and consumption.

Greg Pearson, CEO and co-founder of GREA, the developer of Eneo at Tatu Central said the combining state-of-the-art amenities with green design principles and community involvement create a sustainable, dynamic, and thriving community hub

The new facility has received two awards from The African Property Awards, and EDGE Green Building and Sustainability Excellence Associate (SEA) certifications for environmental responsibility.

Courtesy: KNA

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