By Peter Ochieng
The Moi International Airport (MIA) in Mombasa, has bagged a prestigious award.
MIA is the 2023 best airport by size and region in the under 2 million passenger per year category for Africa. The award is courtesy of the prestigious Airports Council International (ACI World).
This recognition, stated the Kenya Airports Authority (KAA), comes as part of the esteemed ACI Airport Service Quality (ASQ) Survey, which rigorously assesses global passenger experiences.
“ACI World’s ASQ Awards are an annual celebration of excellence in airport customer experience, gauged through Departure and Arrival Surveys,” KAA said in a statement.
Since its inception in 2006, the ASQ program has solidified its reputation as the leading airport passenger satisfaction benchmark, with participation from more than 400 airports in 109 countries.
It is the third award for MIA, having previously earned the title for the best airport in the same category for Africa in 2021 and 2022.
ACI World Director General, Luis Felipe de Oliveira, congratulated the Kenya Airports Authority (KAA) for setting a global benchmark in airport services, in recognition of MIA’s achievement.
“Congratulations to the whole team at Moi International Airport in Mombasa on their success in the Airport Service Quality (ASQ) Awards. Your dedication to excellence in customer experience sets a benchmark for airports worldwide! Keep setting the bar high,” stated Mr. Oliveira.
On his part, KAA Acting Managing Director, Henry Ogoye, noted as such:
“I am filled with immense pride and joy for Moi International Airport’s significant achievement. Winning the 2023 Best Airport by Size and Region Award from Airports Council International is not only an honor but also a testament to our unwavering dedication to excellence in customer service.”
“This accolade reaffirms our commitment to providing exceptional experiences to all our passengers and serves as an inspiration for us to continue elevating our standards, ensuring MIA remains a leader in its category,” he added.
The ACI ASQ Awards, influenced by direct feedback from travelers, highlight the influential role airports play in the overall travel experience across the globe.
